Delivery & Return
Free delivery available on 1000s of products. Choose a specific delivery date & time that suits you for an additional fee.
Delivery Options Overview
BNS Saree Centre offers ideal shipping methods for any requirement.
Be it low priced through DHL/Standard Parcel Post, more quickly via DHL Express or UPS, or especially reliable and secure by a specifically trained freight forwarder.
FREE DELIVERY in Varanasi.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
All items
|
Standard delivery Get it in 3-5 working days |
|
|---|---|
|
Order above Rs.10000 |
FREE |
|
Orders under 3000: All day delivery. Order anytime: |
₹50/- |
|
Next day delivery Get it next day, (Limited Area) |
|
|---|---|
|
All day delivery. Order by 9pm. |
₹100/- |
|
Weekday time slot from 12noon - 5pm. Order by 9pm. |
₹150/- |
Exchange or Return of Goods
Exchange and Return Goods for BNS Saree Centre
1. Eligibility for Exchanges and Returns
Timeframe: Initiate an exchange or return within 2 business days from the date of delivery.
Condition of Products: Items must be unused, unwashed, and in their original condition, with all tags and packaging intact.
Non-Returnable Items: Customized or personalized products, as well as items marked as non-returnable, are not eligible for exchange or return.
2. Initiating an Exchange or Return
To process an exchange or return:
Contact Us: Email us at or call with your order number and reason for exchange or return.
Authorization: Our customer service will provide you with an Exchange/Return Merchandise Authorization (EMA/RMA) number and instructions.
Packaging: Securely package the item, including all original tags and packaging, and write the EMA/RMA number on the package.
Shipping: Ship the package to the address provided by our customer service.
3. Shipping Costs
Defective or Damaged Items: If the exchange or return is due to a defect or our error, we will cover the shipping costs.
Other Exchanges/Returns: For all other cases, the customer is responsible for shipping expenses.
4. Processing Exchanges
Exchange Options: Choose to exchange for the same item in a different size or color, subject to availability.
Availability: If the desired item is unavailable, you may opt for a return or select an alternative product.
5. Refunds
Processing Time: Once we receive and inspect the returned item, refunds will be processed within 7-10 business days.
Refund Method: Refunds will be issued to the original payment method used during purchase.
- In case of COD, bank details of the customer is required.
Shipping Charges: Original shipping fees are non-refundable unless the exchange or return is due to our error.
6. Exchanges and Returns at Our Store
Items purchased online can be exchanged or returned at our physical store located in Varanasi, within the specified timeframe.
By making a purchase with BNS Saree Centre, you agree to the terms outlined in this Exchange and Return Policy. We value your business and strive to provide quality products and services.
The product is not accepted back if at least one of the components is missing:
Conditions for Non-Acceptance of Saree Returns at BNS Saree Centre
Customized or Altered Products: Sarees that have been customized, altered, or tailored as per customer specifications are not eligible for return or exchange.
Used or Worn Items: Products that have been worn, washed, or used in any manner are not acceptable for return.
Damaged or Soiled Products: Items that are returned in a damaged, soiled, or unsanitary condition will not be accepted.
Missing Tags or Packaging: Sarees returned without original tags, labels, or packaging will not be eligible for return or exchange.
Late Return Requests: Return requests initiated after 2 days from the date of delivery will not be processed.
Sale and Promotional Items: Products purchased during sales or promotional periods may be subject to different return policies. Please refer to specific terms applicable to such items.
Non-Defective Products: If the return is initiated due to a change of mind or preference, the customer will be responsible for return shipping costs, and the item must be in original, unused condition.
Please ensure that your return meets these conditions, kindly make unboxing video to facilitate a smooth return or exchange process. For any clarifications or assistance, feel free to contact our customer service.
FAQs
I'm sorry to hear that your order hasn't arrived as expected. There are several potential reasons for delivery delays or non-delivery:
Address Issues: Ensure that the shipping address provided during checkout is accurate and complete. Incorrect or outdated addresses can lead to delivery problems.
Carrier Delays: Shipping carriers may experience delays due to high demand, weather conditions, or other unforeseen circumstances.
Package Tracking: If your order includes tracking information, check the current status to see if there are any updates or delivery attempts noted.
- Check with your Neighbour's : Sometimes in a very rare case orders get delivered to neighbour's if there is no one to pickup.
We understand the frustration of not receiving your order and are committed to assisting you in resolving this matter promptly. Please don't hesitate to contact us with any concerns or questions.
We strive to provide accurate images that reflect the true colors of our sarees. However, due to variations in monitor settings and lighting conditions, slight differences may occur.
To maintain the beauty of your saree, we recommend dry cleaning, especially for delicate fabrics like silk. Store your saree in a cool, dry place, away from direct sunlight, dust, and moisture. Avoid spraying perfume directly on the fabric to prevent stains.
Please refer to our Exchange and Return Policy for detailed information. Generally, items must be returned in their original, unused condition within 15 days of delivery. Customized or altered products are not eligible for return or exchange.
Maybe.
