RETURN & EXCHANGE

 

Return & Exchange Policy

At BNS Saree Centre, every saree is a piece of art, woven with care and heritage. We ensure every order reaches you in perfect condition. However, in the rare case of an issue, we’re here to help you with a smooth return or exchange experience.

⏳ Return & Exchange Window

  • We accept returns or exchanges within 2 days of delivery.

  • Requests made after 2 days will not be eligible.

🎥 Unboxing Video — Mandatory

  • To maintain transparency and fairness, a complete unboxing video is mandatory for any return or exchange.

  • The video must clearly capture:

    • The sealed parcel being opened,

    • The saree, packaging, and invoice.

  • Requests without an unboxing video will not be accepted under any circumstances.

💫 Conditions for Return / Exchange

  • The saree must be unused, unwashed, and in original condition with all tags, blouse pieces, and packaging intact.

  • Returns are accepted only for:

    • Wrong product received

    • Manufacturing defect

    • Damage during transit

  • Please note: Slight color variation due to lighting or screen resolution will not qualify as a defect.

📦 How to Initiate a Return

  1. Record the full unboxing video upon delivery.

  2. Contact our support team within 2 days via WhatsApp or email.

  3. Share your order details and unboxing video for verification.

  4. Once verified, we’ll arrange an exchange or issue a credit note as applicable.

💳 Refund / Credit Note

  • Refunds or credit notes will be processed only after the product is received and inspected by our team.

  • In most cases, we offer a credit note that can be used for your next purchase.

🚫 Non-Returnable Items

  • Products bought under sale, offer, or clearance categories are not eligible for return or exchange.

  • Products that are CUSTOMISED as per customer's demand will not be eligible for return or exchange.

🤝 Our Promise

We aim to make every BNS Saree experience beautiful and trustworthy. Your satisfaction means the world to us — thank you for being a part of our Banarasi family.